DON'T EVER BUY FROM THIS USELESS LOT!! On 05/2 I purchased an Item (SD40000107466487) and on 07/2 I received the item and noticed it was damaged (zipper wouldn't open.) I tried issuing a return to get item exchanged but your website wasn't working (still isn't) When I contacted costumer service, I was given an unsuitable method of return (I don't have a printer and was given, without asking for it, a return label that I would have to pay to be printed and take the product to be posted, even though I order a product to be delivered, as I don't have the time to go a shop) After almost 20 emails and complaints via twitter, I was able to get a different return method. I returned the item and someone on your end has put down the reason for return as "change of mind", which is completely untrue, and a refund was issued, even with me making it very clear I wanted a replacement. after many more messages, I was offered a discount and free delivery, so I could purchase the item again (order SD40000107753052 on 16/2) even though the first order hasn't even been refunded yet. On 17/2 I received THE SAME FAULTY ITEM AGAIN!!! After 30 more emails, more unsuitable return methods and no compensation, I managed to send the item back. guess what: THEY CANCELED THE ORDER AND ISSUED A REFUND AGAIN!!! 3 different customer services agents stated 3 different versions of why it was cancelled instead of exchanged, even though the item is still available for sale.