So, I order two pairs of trainers. I want to return and exchange for a larger size. I decided that it might be quicker to go to the store. The store don't have the sizes I want. I return the shoes and accept the credit note (as I just want to order replacements). The app does not have the function to accept the credit note. I speak to customer services who promise me that they will look into it and get back to me. I have not heard a word since then. I am minus trainers and money and I cannot get to speak to anyone that gives a monkeys. I really don't want to order from sports direct ever again.