Very very bad experience with Sports Direct, I did an online order on 7th of July 2021 for which I choose next day delivery and for which I paid £7.99. Got few mails from Sports directs that few of the items are not available so they processed the refund for these items and then couple of emails about delivery instruction through Hermes. There were in total 2 parcels supposed to be delivered but next day only 1 parcel delivered and other one got delayed by Hermes. It was very hard to contact Sports Direct Customer care (To be honest it was really frustrating). They never reply to the email and their chat service requires a lot of patients (around 4-5 hours). Keep in mind that they don't have any telephone line where you can speak and resolve your issue. Luckily, I managed to chat some one onto their chat system. Where the Customer care representative provide me a solution like my parcel got delayed (which I could also see from Hermes tracking service) and it should be with us soon (now how soon she is not sure). Now, I really required the items which I ordered urgently, but she said she can't help me in that, okay nice. When I asked about refund, here is the process for the refund, I still need to wait the next parcel to come and then refuse the delivery (which I won't be I am sure as Hermes drop the parcels in the porch or the building and you just get a notification email about delivery). And then you have to return the items at your own cost to their place. They don't accept the return even at stores. This is a real real frustration. I pledge I will never ever shop at Sports Direct. Even if it sells the stuff free of cost. It is really a shame that customer support is nothing but just to make you feel that you are a Customer. Shame on you Sports Direct.