After trying the trial model, I bought the gelert brand shoes from Sports Direct. When I got home, I took the shoes out of the box and put them on and went out. However, when I went out, I realized that it was too tight and I went back inside without even walking 20 meters. I went back to the store to exchange or return the shoes and buy a different model, and I explained my negative experience. They told me I left the shoes dirty, though it was much cleaner than the popular trial pattern. And they denied my exchange/return request. I told them that I would lie if I wanted, but that I had told the truth about everything that happened, and I said that what they did was not fair. Also, I think these shoes might be wore before as when I opened the box one of shoes looked like that, but I think it is normal for me. I checked the policy of exchange or return. It is not clear. I don't think it's my fault that the shoes I wear are incompatible with the trial model in the store. I have bought many items from there for three years, but I will never buy anything from there again. If it is in the policy, I will just complain the policy of Sports Direct, find them right, and I will celebrate them due to doing a good job by hoping that they treat everyone the same.