We have used the Edmonton Green store many times over the years and have always queued to pay from in front of the cashier (not known any other way). Today the staff on the floor were helpful as usual so we went to purchase 2 coats. On arrival at the cashier we queued in our normal place and to help the cashier spent the time queuing to remove coat hangers. This was 6/12 at approx. 10:30am. There were 2 other people waiting to be served and a small boy in front of me as I'm sure your cashier would have seen when all of a sudden a group of people on the other side of the cashier shouted out that I should have been in the queue that they had formed. Immediately your cashier took there side telling me that the queue was on the other side. Both ways to access the cashier should be clearly marked and if the cashier was not aware of the people waiting in front of her I suggest she pops a little bit further along the road to Specsavers. Needless to say I left the goods with her to sort out and left the store never to return to this branch.