Alex Taylor
DO NOT WASTE YOUR MONEY WITH THIS COMPANY. TERRIBLE CUSTOMER SERVICE. THEY DO NOT CARE ABOUT YOU OR YOUR REPEAT CUSTOM! My husband tried to return/ exchange some football boots as, after having worn them only a handful of times, they are coming apart at the front. Absolutely rubbish quality and Sports Direct would not even entertain a refund or exchange. The staff were very rude and unprofessional. They basically called my husband a liar and said that the boots looked like they had been worn more than he had actually worn them. They were 6 weeks old!! Even if he'd worn them every day they should last longer than this! But he didn't, he wore them 6 times for an hour a time. So for 6 hours in total! He had the receipt and the box but no movement whatsoever on the matter. What an absolutely shocking way to treat customers and pathetic quality of products. Having spoken to their customer service agents a number of times there has been no help or resolution reached. They have asked us to go back to the manufacturer directly which contravenes the Consumer Rights Act 2015. They sold us the boots, it is their responsibility to go back to the manufacturer. The boots were not of a satisfactory quality, they were not fit for purpose and they have not lasted a reasonable amount of time. 3 contraventions of LAW right there for you. WILL NEVER SHOP HERE AGAIN! PLEASE DO YOURSELF A FAVOUR AND DO NOT SHOP HERE EITHER.
11 months ago
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Sports Direct has a 3.7 average rating from 746,260 reviews

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