I enquired about an order I placed within one hour of placing the order. I placed an order for 2 products. Customer service responded on the 4 th day after I enquired. I enquired about a pick up option and not delivery as I was not given an option to pick up. The order was processed approximately 16-17 hours after I placed the order. When they contacted me on the 4th day they said they cannot do anything as it has already been dispatched. I asked them to cancel it and they said they can’t because it is already delivered. Yes it was delivered by the time they responded to my emails. They don’t have calling service and only emails. I assumed I can’t cancel because it is delivered. A part of the order was canceled by them due to less/no stock and I was still charged 19.99 for delivery of one product which I think is unfair. At no time they told me I could cancel within 14 days, I would have if they had informed me. They are misleading and have horrible service. The photo attached shows what appeared on the screen when I was placing the order. No delivery charges were shown. And I went ahead with Apple Pay and was directly charged 75 and I didn’t know why until later. Second photo is what I got after my Apple Pay.