Worst shop I have been to would score less but cannot very rude and aggressive treatment I went to return 2 items Friday was going to exchange but could not as tills had stopped working was told you can wait there or come back cannot do anything without till I said I could leave the items bar codes and they can do it when till was working but they said no just come back. So went back today the next size up did not fit so asked for refund to be told no you can buy something else or get credit note, so I said why can I not have refund it’s company policy it been like that for years but with attitude I asked to speed to manager the guy on till said yes he’s at front door I said there was 5 people when I came in he said the one with lanyard that said says sport direct on it when asked if he could call him he said no just go talk to him again aggressive attitude so I went to front door furthest point from tills Manager wasn’t there so asked another Game employee he said didn’t know but he will be back soon he thinks waited 15 minuets whilst waiting the original guy from the till walked past me 3 times looking directly at me on the 3 rd time said does the manager have a radio he said yes so I said well ask him to come to me then so he did whilst with me then walked off continuing to talk to him whilst walking away. Finally the manager came down straight away with aggressive attitude what’s the problem not how can I help I asked why can I not have refund he said never given refund in 16 years he has been there also saying it tells every one at the tills I said I didn’t see it so he showed me it’s in the smallest writing possible and not really obvious so I got credit note when I got it the lady said you can use it online as well took a look at the online but unless spending over £100 it costs £4.99 for delivery and £4.99 to collect in store ripoff so in conclusion I will never shop there again with the rude aggressive obstructive and most un-helpful staff