I ordered two pairs of khaki coloured trousers but received green trousers with labels on that said khaki. When I asked customer service if you do indeed sell the khaki colour clearly shown on your online listing (I needed to know this so I could decide if I needed a return or replacement), I was told no it couldn't be guaranteed I'd receive any item I ordered owing to picking errors. My question was ignored! I asked what the complains procedure is, as I wanted to make a formal complaint about this. This question was also ignored. The entire returns process was traumatic and I had to wait many days for responses to every message. I have sent off my return but received no indication of when I'll receive my refund. As a result of this experience, as things stand, I will never again order from sports direct.