Absolutely awful. Never again! Terrible customer service, of little there is.
Missing items? Don't worry, you'll never see your money nor your items, but will take around 2 months before notifying you that it's "your problem, not ours".
Want to send a complaint? That seems too simple, they took it up a notch and decided on a game of tressure hunt. "Sure, we'd be happy to help with that. Please send us an email at [email address] and we can provide you with the complaints procedure. Thank you for reaching out." Off on the hunt I got to find the email address that I am assuming is missing from the [box]. When you do find an email address, the email bounced back as they won't accept it.
What happened to a good old fashioned phone number? Their service is fantastic for people who are sight impaired or not IT literate.
Well done Sports Direct. Thanks for being about as useful as a fart in a colander.
7 months ago
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