I ordered two tracksuits from Sports Direct. When they were delivered, the jackets are cropped jackets - which does not match the description on the website or the photos on the website. I would not have ordered them if I had known they were cropped.
I was charged £4.95 for the initial delivery and am now being told I need to pay £4.99 for them to be returned - despite the description on the website being inaccurate.
I am really disappointed with the level of customer services received from this customer - they no longer have a phone number and complete all their comms through email. However, it took 5 emails back and forth for them to understand the issue. I won’t be shopping with them again.
5 months ago
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