Having done a lot of ordering throughout lockdown, this is my first from SportsDirect.
I am sad to say that the service was poor.
Having paid the delivery charge of £5.99 (as we are now back at work) I was appalled that Hermes the delivery company left part of my parcel on the doorstep in full view of a public road, and was left there from 10am until we arrived home at 5pm. Fortunately, we are luckily that the parcel remained untouched, but I’m sure in many areas this would not be the case.
For the second part of the delivery, I had to ask my mother in law to retrieve my parcels, as like before, I didn’t want them left in full view of passers by all day, and rush them being taken.
Secondly, when I opened the trainers that I had ordered, having paid the delivery fee so that I didn’t have to go to the store, only to find the delivery tag still on them. Surely, they could have been checked before despatch, as this was extremely inconvenient and annoying.
In all, this was a poor level of service and does not reflect the company well.
I would welcome any feedback.
4 years ago
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