I am an Instacart shopper so I am in Sprouts on Plumb Lane in Reno, Nevada, quite often. Sprouts is very hard to shop since there are no aisle numbers or shelf locations listed in the app so it’s sometimes hard to find things for customers. When a store is out of an item and you have to refund the customer. Your tip may go down if the customer based it on a percentage of the order total so needless to say it’s very important to be able to find items for customers so that you’re able to get the full tip. So with that said I was in Sprouts the other day shopping for a customer and the store was out of an item that cost almost $30. While I was looking for this item, one of the stores associates named Eric who I was told is the service manager asked if I needed help finding something…I of course said absolutely yes and explained that on the shelf it shows that you’re out of this particular item as I found the tag but not the item. Eric told me that well if it’s not on the shelf we’re out and I said maybe you have it in the back is that possible? He flat out told me no we don’t have any overstock and if it’s out on the shelf it’s out. I said darn it’s a $30 item if I have to issue a refund to the customer it lowers the amount of my tip and he said well I don’t know what to tell you now, I will have to say that I’ve encountered this gentleman Eric before and something about him rubs me the wrong way…. he’s overly helpful in a condescending sort of way so needless to say I really don’t like interacting with Eric. I continued shopping and as I was looking for another item that the store was out of another associate came up and saw that I was looking and asked if I needed help finding something? I said ya know I was told by your coworker that you were out of this particular item and I showed her the picture. She went over to the shelf saw that it wasn’t on the shelf and said let me go check in the back for you. I said really that’s awesome, thank you so much. Four minutes later she comes walking out with the item that I was told from the other gentleman that they absolutely did not have it. The Associates name that found the item for me is Kim possible, which fits her extremely well as I told her that she makes the impossible possible. Kim possible went the extra mile for me when she certainly didn’t have to and when the other associate Eric pretty much blatantly refused to do so…so thank you Kim possible for making my day as a person and as an Instacart shopper that much better…you really did a great job and you deserve some recognition for what you did and I am sure do every day! Thank you again.