We have a pay as you go meter and our gas card wouldn't work so got in touch with sse turned out we needed a new meter, they didn't mess about changing the meter, we had to phone sse to get a new card so followed their instructions a few days later as we had enough emergency credit but the card was coming up invalid at the shop so had to come back home to ring them yet again, we was told that they had phoned and sorted it out with a shop a bit further away and that we could top the gas card up straight away, got to the shop only to be told they don't do that card and no one from see had been in touch with them, tried phoning them about 6pm but with it being a Saturday they close at 5pm, now we are stuck without being able to buy any gas, have to wait until they open in the morning and we have health conditions where the cold effects us big time. All the wasted time and fuel for nothing.