SSE Reviews

Name: SSE
Rating: 1.09

1.1 Rating 412 Reviews

2 %

of reviewers recommend SSE

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1.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Kenny Gadd

Anonymous

Anonymous // 01/01/2019

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“the company has taken over 8 weeks to do a tenancy change over and was promised to backdate the rates to the start of our tenancy due to it being an issue on there side when finally got to move they will not backdate the rate and want to charge over £1k per month”

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Posted 2 months ago

“It's a scam that will deplete your savings and lower your emotions. I made the mistake of diving in without doing my homework, which left me in a terrible position when attempting to recover my losses. Fortunately, someone told me about M A D A C O V I.X Y Z, who rescued me.”

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Posted 4 months ago

“Useless company....staff who have no idea what they are doing. Unable to answer questions and then inform me as i used a broker they are unable to speak to him. This is complete nonsense as I'm the bill payer......just another tactic to get you off the phone as staff are poorly trained and unable to help.”

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Posted 5 months ago

“After nearly 3 years of trying to resolve my account involved the energy ombudsman and reluctantly paying the amount i am supposed to owe. Im now having calls from capital resolve. Would not recomend this company ta a rabit.”

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Posted 5 months ago

“Avoid at all costs!”

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Posted 5 months ago

“C.rappy company that provides c.rappy service. Can't understand why they're still in business.”

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Posted 5 months ago

“I complained about this company before. Their billing system has never been fit for purpose. 1. How can quarterly billing be justified with gas at today’s prices? People are being asked to pay £500-£600 per quarter and can too easily find themselves in a load of debt. Gas billing should be monthly, so people know when to cut back and avoid large bills. 2. The two-tier pricing is crazy, it is impossible to know exactly how much gas someone will use in a year, especially when they compare four winter months in 2023 with two spring months in 2024 and insist that represents a usage increase of 395%. I am in no doubt they charge the higher rate for much more gas than they are permitted. 3. SSE Gas Billing is not up to an acceptable standard; the regulator is either afraid of them or in bed with them; maybe both. I already mentioned that monthly flat rate billing would improve things. It is also essential to have clear billing information, simple things like... Meter Reading (start finish)" "Units used" "Cost per unit" "Total for period" "Amount Paid in period" "Balance" The current system doesn't even show deposits, it confuses usage and is inconsistent. The system is a mess and not fit for purpose, a bit like our regulator.”

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Posted 6 months ago

“this has been the most awful experience I have ever had - SSE. I have soent hours on the phone, been passed around with not one person taking ownership of the problem. They just don't care !!!!!!!!!! Avoid !!!!!!!!!!!!”

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Posted 8 months ago

“Always been with SSE.u changed to sse energy solutions.your paper Bill's are complicated.Bad customer service.takes.ages for you to answer phone.u took money from my account claiming I owed it from summer 2023.even though.i have paid and given u regular readings.I cant wait to leave u after being a customer for decades.”

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Posted 8 months ago

“I reported a high voltage in my house power supply and it is supposed to be fixed permanently. I am not yet given a date when it will be fixed.”

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Posted 9 months ago

“Shocking company, I’ve contacted the ombudsman. Truly disgusting company”

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Posted 11 months ago

“SSE Shafting the Self Employed Says it all... £150 for 6 units of electricity for 3 months.”

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Posted 1 year ago

“A complete muddle of our business accounts. Their is no going back for the utter mess this outfit has made for its customers. After years of dealing with them it has all gone sadly wrong.”

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Posted 1 year ago

“Absolutely shocking service had a smart meter installed and my business was left with only part of the office working. Their engineers left us with no phones and broadband do not let them near your power. Complained and they said that I had to get an electrician out 😡😡😡”

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Posted 1 year ago

“If any one is reading this please do not go with this company you will regret it, They seem to make life very difficult if they make a mistake that does not count They have made several mistakes on my account but i have had to get my solicitor involved do yourself a favour avoid them”

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Posted 1 year ago

“My god what a bunch of imbeciles ...... ypu are passed from operator to operator for hours at a time and still they wont send out an engineer to replace a faulty gas metre , meaning no gas supply ...... this has been going on months now ..... how can they get away with it ....”

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Posted 1 year ago

“Very very disgusting service. Never ever open with them contract. However funny, as we had never ever had any contract with them, and they charged more than £200. Wthell?! They had create on my husband's name an account and they charged for 2months gas. We even didn't live there , and we paid for our supplier what we used . How they can charge for us when we even didn't had any business with them and we didn't live there ?? After 4-5months fight with SSE, they said they will sort the problem.. still nothing has been resolved , just send an other letter need to pay.. Disgusting! Stealing money! We take them to court now ! Absolutely absolutely insane.”

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Posted 1 year ago

“I have had a long running battle with SSE over my electricity charges which differ from the charges shown on my smart meter. a difference of £300 -£400 per quarter. Also my water heater does not switch off at end of night rate by two hours in favour of SSE. I have written to Customer Services and e-mailed them-no response. Have constantly phoned and the call handlers must be trained to tell customers what they wanted to here then did nothing. Took two payments from me on the same day in one month. SSE claimed that my bills are correct !!! To top it all SSE transferred my account to OVO along with my problems, otherwise passing the buck. OVO quite rightly refused to entertain my problems they state that it is down to SSE to sort out. SSE Customer Services are a total shambles. Come on SSE take some responsibility. OVO online accounts are in line with my smart meter readings and costings. Am awaiting my first actual quarterly account from OVO.”

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Posted 1 year ago

“This is without doubt the worst,most frustrating,impossible company I have ever dealt with.For two years I have been submitting meter readings,for two years they have insisted they have not had any!Their own employee read the meter,they still insist they have no readings!I try to get this sorted but may only speak to someone in Mumbai who is very helpful on the phone but nothing seems to penetrate to wherever this shambles is fun from.We are priority service(ha ha)which means s.s.e are supposed to read the meter,but they dont.If this shambles is ever sorted I will be changing suppliers Meanwhile I would advise you all to avoid s.s.e & ovo like the plague.”

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Posted 1 year ago

“I was sent an incorrect final energy bill after moving homes. I filled in the “tell us your moving” form and was never promoted to give any meter readings, or extra information. I phoned SSE to ask them to change it, and I was told that I clearly do not understand how energy bills work, and that I should “hang up and call back when I figure it out”. I sent a complaint with pictures of my meter readings to the (only) complaints email listed on their website. The website clearly stated that they would respond in a few days. Over the next 30 days I sent multiple follow up emails and phoned several times. I was told over the phone that SSE had received my complaint and were looking into it. However, I continued to receive multiple emails threatening my credit score and additional charges for not paying my bill on time. I phoned again to ask SSE to stop these emails, and I was told that I was contacting an email address that was no longer in use, and that no one had received my complaint. This made it clear to me that either SSE had lied about receiving my complaint, or they were not prepared to engage with me about it. I finally received my updated bill well over a month later and paid it very promptly. After I had paid the bill, I began receiving emails from debt collectors about not paying my original, incorrect, bill. Overall, SSE’s customer service was terrible. I was extremely polite to all SSE staff throughout the whole experience but I was met with rudeness and sarcasm over the phone every time. I was made to feel a fool and was left in the dark about my bills and finances for over a month. This left me very stressed and worried. I definitely will not be a customer with SSE again if I can help it.”

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Posted 1 year ago

SSE is rated 1.1 based on 412 reviews