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SSE Reviews

1.1 Rating 405 Reviews

2 %

of reviewers recommend SSE

Company Reviews

1.1

Based on 405 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

15

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is beyond a joke I have moved home and was on pre payment meter with credit in my meter of over £60. This amount was spose to be refunded to me how ever instead I've received the bill of £118 How can u scam someone like that How can I owe that much on pre payment meter”

Posted 1 year ago

“This company are a bunch of crooks. They have been trying to fraudulently bill me for nearly a year, after I moved into a new home and changed energy suppliers. I have received over 50 bills, threats of legal action, and an intimidating visit by a thug on the doorstep. I have repeatedly tried to contact them, but initially they would not talk to me because I didn't have a customer number. They always hang up, transfer to closed lines, or lie and say it's sorted. Avoid, avoid avoid!”

Posted 1 year ago

“Avoid this company like the plague. Been with them approx 3 years and been consistently messed around by them. I've lost count of the number of times I've had to call their customer service line to fix yet another mistake they've caused because of their incompetence, but I estimate 10-15 times. Always waiting 20+ mins before I get through to anyone. I've often had to call them multiple times after they claim to be fixing the problem, then they either don't or just repeat the same mistake. I became a customer during the pandemic, and initially put the extremely long wait times down to that, but every time I've ever rang for the past 3 years they claim top be be extremely busy at the moment. The logical thing to do would be to hire some more staff, but management seemingly don't care. Would have saved me a lot of time waiting on hold to them if they answered emails to their support email address, but they seemingly can't be bothered with that either. Currently waiting on hold to them following unanswered emails going back over 2 weeks. So glad to be leaving these clowns. An absolute nightmare to deal with.”

Posted 1 year ago

“Awful company. They put you off saying they'll get back to you but never do.”

Posted 1 year ago

“Absolutely horrendous company SSE. Watch out people, even if you are paying your chosen company, SSE actively pirates your account from under them, provide unwanted service that neither yourself nor your chosen provider have any idea about then threaten with all sorts of vile behaviours, including theft, damage and entering your property without a warrant. I was threatened with dogs, bailiffs, had my electricity meter removed without a warrant, nor court date. I was happily paying my chosen provider for the service and SSE caused me no end of illness, cut off from electricity three separate nights, whole nights without electricity, no hot water, shower, charging of phone, TV etc etc. @Watchdog, please please investigate.”

Posted 1 year ago

“SSE stripped my top up smart meters in April / May last year (2022) they put emergency meters in left me 24 hour without gas and 6hours without electric. Emergency team could only fit top up gas and could only install a dry meter for electric as it was late at night . I had to get them back out to fit a compatible pay as you go meter . Ever since they haven’t changed it back to pay as you go and are withholding my electricity bill . My gas which is pay as you go has received a bill of £679+ . So I asked how I have this bill when I’ve been paying top up (if I ran a bill I’d run out emergency and have no supply ) so there’s no way I can get a bill . The advisor said it was because when my smart meters got installed it wasn’t compatible with their system so they weren’t registering I was paying for gas . I then says we’ll clearly I have been paying when I have receipts dating right upto March last year of gas payments - they hung up on me with my proof of payments . Now it’s going to citizens advice seem to be making bills up and seem to be withholding bills and shambles”

Posted 1 year ago

“Not had invoice in 5 months getting very concerned!!!!!!”

Posted 1 year ago

“Absolute worst company ever. Call hung up on purpose more than 7 times. Extremely unhelpful. I'm a very polite person and dealing with their customer service team literally bought me to tears. I'm being ripped off and there's no one that will help over at southern electric as they refuse to communicate.”

Posted 1 year ago

“Andy came and fitted a new smart meter, was polite, friendly and talked through everything amazing..”

Posted 1 year ago

“I am in agreement with the last post. If zero stars was an option I would also be giving that. I feel unheard ripped off and passed from pillar to post. They claim to record their calls to improve their service. I have started to record mine. I am disabled with MS apparently a high priority customer. Getting through to them is ridiculous. Long waiting times. Then they can't hear you onr are unsympathetic and aggressive. I am considering involving disability lawyers. We should organise a protest on the front steps of OVO in Ladbroke Grove and alert the media. They are criminals as far as I'm concerned. Leaving vulnerable people to wait for vouchers for months during an energy crisis and freezing temperatures. Bullying us into getting smart meters. No continuity between what any of their staff say on a given day. Crooks”

Posted 1 year ago

“Unfortunately there is no zero so I can put zero stars for this ridiculous company. Our estimated electricity bill was around 29£ and after submitting our metter reading went up to 32.7£. On the next day I enter my account so I pay the bill and I saw that the bill was changed to 99£. It's unprofessional, disappointed and very annoying that every time there is a problem with this company. NEVER USE IT ! MY ADVICE CHANGE TO ANOTHER CPMPANY AS SOON AS POSSIBLE!!!”

Posted 1 year ago

“Despite avoiding windfall tax because of a weak conservative Pm, they are so stingy and money grabbinng greedy that they cannot employ staff to man the phones. . Any company that makes you queue more than 5 minutes doesn't deserve customers. these diabolical see you next tuesdays made me use 90 minutes of my time, an entire battery charge , 3 months normal credit on pay and go for a single phone call, and I still have no gas. Avoid this company like the plague they are disgusting when it comes to customer care. i have resorted to emailing them as the phone is so defunct, 5 emails, 5 days they have not even replied. i am vulnerable with a health condition, and all I am asking is to switch on my gas so I can eat and heat and have a shower.”

Posted 1 year ago

“Warning - do not sign up with this company. Their customer service is beyond bad. Their attitude to you will drive you mad and (as it has us) literally leave you in tears. We have had no power in our flat since 27th October 2022. No-one can live there because there's no light or heat so it is sitting empty. We have called tens of times. It takes 30 minutes to be connected and then there are only junior staff who can't help. There is no way to escalate. No way to make them understand how upsetting their conduct is. We have had 2 x appointments to have the meter repaired or a new one fitted. We have waited at the flat in the cold and dark for 4 hours each time and no-one turned up. There is no number you can contact to check progress and so you have to join the 30 minute queue. Then they can't find out what's happened because they can't navigate their own system. Eventually, they just said that 'the system' had cancelled the appointment. WITHOUT TELLING US. TWICE! We are now 54 days without power. This company is a disgrace. Dealing with them is upsetting and exasperating. I beg you, for your own sanity, not to sign up with these charlatans. Go to a proper company instead. I wonder if they'll have the guts to respond to this? Or will it be ignored like every other desperate plea we have made to them. Save your sanity - choose another provider.”

Posted 1 year ago

“No gas again! Day 3 of fiasco! Spent all day Friday 16th December 2022 calling every number on your website, web chatting and WhatsApping you trying to speak to someone. I was cut off, told no one could halp me at the automated services, which has a loophole to get you no where in it, told the web chat didn't deal with my issue, told WhatsApp didn't deal with my issue, given other telephone numbers by them, held in a queue, let down time and again, told the wrong information. I had to phone the careline number to get an engineer booked the first time, who then didn't turn up. Second time turned up after the 3 hours. I look forward to receiving my £60 from you as promised on your website. Whilst calling to find out when the engineer would likely arrive the customer service agent answered my call and told me all lines were closed and promptly put the phone down on me. It was only that the engineer phoned me from the wrong address to find out where I lived and turned up after this that I had the fault sorted. New meter was fitted, £20 emergency put on it. Web chat yesterday gave me a number to use to top up. Did not work. Phoned today, was told that I would get friendly credit unti tomorrow morning and I went out, came home and I have no gas, so no heating and no hot water again with a young child in the house. I have an appointment booked for 6th January to get meters changed. You can cancel it. Never have I ever experienced such atrocious customer service from a company that provides a necessary service. I had to put something to write the review but in truth 1 star is way too much for the treatment and service I have received from your company in the last 3 days. 17 years I have been a customer and in 3 days your company have managed to destroy that completely Trustpilot reviews Trustpilot Thanks! Your review counts. You reviewed SSE Energy Services Add photo Mrs E 1 review GB Rated 1 out of 5 stars Day 5 of Fiasco Day 5 of Fiasco! Day 4, Monday 29th December 2022, last contact 13.35 pm: I am so sorry for the experience you have had, So we can get this dealt with quickly, please confirm: Your new gas meter exchange details: New MSN (Located on the front of the meter on or around the barcode)? Meter exchange details (there will be a white or yellow sticker printed on the front of the meter) , please confirm all details? Once confirmed we can update your new meter onto your account and arrange a new gas card for you. If you are still without gas, we can look at providing you with a code to collect a gas card from a Pay point. ^Claire Photos of meter supplied, then nothing! Still here, right now, with no gas, no heating, no hot water and nothing done about it! Thank goodness for the change in the weather and no longer needing to wear hats inside our home to keep warm.”

Posted 1 year ago

“SSE are rubbish I have been paying a yearly fee of about £300 for a service and for boiler breakdown cover for many years with SSE. When my boiler stopped working called SSE within an hour engineer arrived, proceeded to work on the boiler. After about an hour engineer decided what the problem was and went away to find said part, leaving boiler in pieces on the kitchen worktop. Next I received a phone call quoting the part is obsolete. A week later through freezing conditions, a boiler in pieces, frozen pipes, no signs of an engineer. I have now located the part required myself and a gas safe engineer. This SSE contract is not worth the paper it's written on, avoid at all cost”

Posted 1 year ago

“I had a problem saturday they removed my smart meter out and put an old pay as go in with £emergency and no top up card I got a card Monday but it wouldn't register my gas run out yesterday and I've been told this morning thers a problem with top up cards not registering and my meter needs to be changed but no engineers are available im supposed to be a priory customer because I have serious health problems I can't cook and have no heating its minus 6 today”

Posted 1 year ago

“I won't write an essay about the ordeal but key points below: Incorrectly billed me for 18 months despite multiple complaints to them telling SSE to review my account Tried to demand 1.5k of back payments and threatened to install a pay as you go metre, this is despite the account still not being corrected Took them to the ombudsman who sided with me and awarded compensation but it still doesn't make up for the hell they've put me through for 18 months. Avoid at all costs but if you're a current customer then go straight to the ombudsman. They will try to prevent you from doing so but the best decision I made was taking it further, I wish I did it sooner. I hope ofgem launch an investigation as I know I'm not the only one.”

Posted 1 year ago

“Had SSE Boiler Cover for 5 years now and never experienced a problem until recently. Very poor Customer Service, one tells you one thing and someone else tells you something completely different. Boiler broke down so no hot water or central heating and was told an engineer would be with me the same day. 48 Hours later and having spent several hours trying to obtain info as to when an engineer will be coming out to actually fix my boiler, I'm banging my head up against a brick wall. When I tried to speak to a Manager to complain, I'm told their policy is that you have to wait 24 hours for a call back. I've since been told SSE now only subcontract out customer boiler breakdowns so you can never get a definitive answer as to when an engineer will be coming out to repair you're boiler! That said, they don't tell you this when you renew you're policy each year, it's bang out of order. I would not recommend this to be a reliable company hence all the bad reviews I'm now reading!!”

Posted 1 year ago

“trying for months for a refund.its a rubbish out fit they've tried every trick in the book with me .said I must have new type metre fitted.told them to shove the new type meter where the monkey stuck his nuts.still try to get my 600 quid back .I won't give up .surely this not legal .stay clear from them if you can.”

Posted 1 year ago

“Can anyone help or advise what to do. SSE Was taken over by OVO. At SSE the customer service advisor advised I put my direct debits to 88.00 pcm. I asked do I own anymore money and he said no it will be spread across the year. Then OVO take over and said I have a debt of £500 on the account. Getting no where with the ombudsman as they say I used the energy although I was misled on what to set my bills too based on the reading and usage. Any solicitors on here ?”

Posted 1 year ago

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SSE is rated 1.1 based on 405 reviews