SSE Reviews

Name: SSE
Rating: 1.10

1.1 Rating 424 Reviews

2 %

of reviewers recommend SSE

Company Reviews

Questions

Metrics

1.1

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Visit Website

Write Your review

Tell us how SSE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 days onhoing no gas because of card fail. Absolutely awful. Zero stars”

Helpful Report

Posted 2 years ago

“9 months of dispare after what should have been a simple problem. Ever after leaving on the 1st April for a better performing company still having problems with their accounts department They do not appear to have been informed that new smart meters were installed on the 17 th January and think that ex customers will willingly pay grossly over estimated bills. This is close to fraud”

Helpful Report

Posted 2 years ago

“Appalling, Incompetent, Beyond Belief...why is SSE still operating? They are chasing me for £297 for electricity at a property I vacated in December 2022. It's taken them 5 months to send out a final bill. I had a smart meter and yet the bill says estimated reading! I was £92 in credit at the point I left and have sent them a photo of that reading. I've asked for an explanation as to where this amount has come from as I was actually in credit and had the smartmeter installed for transparency and clarity. No use ringing them as the phone is not answered...you're in a queue and after 14 minutes you get disconnected. I ended up emailing them a complaint and got a long winded reply which made no sense. In the reply they then make reference to a much smaller figure (about £37) but don't make it clear if that's what they believe I owe. So I've written back asking for clarification and not had a reply in several weeks. In the meantime they continue to send me letters and emails demanding £297 and threatening formal action. Please be warned...do not sign up with SSE unless you're a glutton for punishment. The number of bad reviews here just shows my experience is not an isolated one.”

Helpful Report

Posted 2 years ago

“the quicker we as a british nation take these energy company;s and burn them to the ground ie guy fawkes style, the better,we should riot like france and burn this island down!!!”

Helpful Report

Posted 2 years ago

“We have through hell we have overcharged and tried multiple times to install a smart meter Total ignorance Avoid avoid avoid”

Helpful Report

Posted 2 years ago

“I’ve been calling SEE for 6 months to remove an extra meter, which is not used and for which I’m being charged for since i moved into the house! Apparently the date was arranged, but no one turned up! I took a day off from work to wait for an Engeneer. Every time I called, I was told that there are no available appointments and that they will get back to me. No one did so far! Absolutely appalling service! Customer Service lie to the customers to get them off the line! I understand that the company makes money from an extra standard chargers from unused meter. I asked SSE to put it in the email that an extra standard charge will be refunded. No email, total ignorance!”

Helpful Report

Posted 2 years ago

“AVOID AVOID AVOID absolutely useless ridiculous estimates,kept waiting on fone for 90 mins then cut off.”

Helpful Report

Posted 2 years ago

“Appalling customer service, blatantly lie, try to mislead, extort money for false readings based on 'non verified account data' , can't answer simple questions, hang up constantly.”

Helpful Report

Posted 2 years ago

“Terrible customer service waist of time👎”

Helpful Report

Posted 2 years ago

“Terrible customer service been fighting since 28th December 2022 for my UK government energy scheme!?”

Helpful Report

Posted 2 years ago

“Sse energy .the worst company in the UK..more like an organized crime network than an energy supplierm”

Helpful Report

Posted 2 years ago

“The world worst company, total ripoff and they never answer your legitimate complaints”

Helpful Report

Posted 2 years ago

“Disaster useless company leaving baby without electric cus they refuse to come check a problem with a meeter and pushing customer to get smart meter ... The support is incompetent unsupportive doing what they want not what they are requested”

Helpful Report

Posted 2 years ago

“Worst company I have ever been with. The customer service way of working is: 1. Listen to your problem 2. Put you on hold/ bouncing to random departments 3. Make sure the problem is not solved and hung up after 30 min SSE actively exasperates people wishing they give up on their money. Shockingly bad company”

Helpful Report

Posted 2 years ago

“Been cut off 3 times in one day. I feel so stressed and no one calls you back , so upset unacceptable”

Helpful Report

Posted 2 years ago

“Sse will rip you off, been trying to talk to them about the amount they are trying to charge me. Been trying since September 2022, when I moved into this address, as a new customer but never had a response until I went with British gas on the November 2022. For this period the amount for both gas and electricity have continued to change. What is the biggest joke of all is that I have just had "their" recovery team get in contact with me and the account numbers do not match. All bills are estimated because you can't give them meter reading and every bill I do have is very different from the last. Something needs to be done about thus company now”

Helpful Report

Posted 2 years ago

“Hopeless,hapless,incompetent.Worse than H.M.R.C!Sweet staff in the Indian subcontinent but any information supplied vanished or is disregarded.Has taken months trying to get them to address my issues.Complaints team useless & indifferent.If a minus score was available they would warrant it Avoid this company at all costs.”

Helpful Report

Posted 2 years ago

“READ ALL REVIEWS BEFORE YOU DECIDE TO SIGN WITH SSE AS A SUPPLIER. If there’s one thing in life you cannot avoid, it’s karma! and while this company remain faceless and continue to avoid responsibility for what they put people through (Bullying) they will eventually face the music and before that, hopefully be boycotted by everyone. SSE are the worst company I have ever dealt with in my life. Their call handlers are bully’s, no matter how tactile and polite you are on the phone with them, they insist on talking over you and if you challenge ANYTHING they say you are threatened with the call ending. Every single time I’ve dealt with them it’s been with someone with very poor grasp on the English language and the minimum call time has been 48 minutes (I began recording each call alive had with them over the last 3 calls.) Every call has been an agonising and frustrating experience and never have I had an issue resolved. My last experience was receiving an “Estimated bill” at the start of February AFTER sending them an actual meter reading. The estimated bill was over SIX TIMES what I normally pay, I spent 1hrour 54 minutes on the phone… yes, ONE HOUR FIFTY FOUR minutes, only to be told they could not resolve the issue and that someone would call me back within 24hrs. No-one did, obviously! I’m now left with a huge bill, no way to pay it and no-one to talk to to resolve it. In a desperate bud to claw back some credibility SSE (By the way, now taken over by OVO) have now resorted to submitting fake reviews about the “wonderful experience” so called “customers” have had and how their “lovely” call handlers have helped people in the dead of night - It is UTTER lies and will be investigated eventually by the energy ombudsman. Someone HAS to be held accountable for what this company are putting people through”

Helpful Report

Posted 2 years ago

“We lost our electricity feed last night around 2100hrs and checked the street to find it was only our home and one other house next door. Having checked all our breaker switches which seemed ok, we called SSE to report it. Within 20 minutes an engineer was outside our house and in our garden doing what research they do. Then within the next 40 minutes we had a crew outside digging up the road. With nothing more for us to do and temperatures dropping we just went to bed. To be woken up at 0400 in the morning to music and lights as the power was restored. What amazing service is all I can say, and a big thank you to the workers who turned up in the middle of the night, dug up the pavement and fixed whatever needed doing. Super ⭐️”

Helpful Report

Posted 2 years ago

“This company is beyond a joke I have moved home and was on pre payment meter with credit in my meter of over £60. This amount was spose to be refunded to me how ever instead I've received the bill of £118 How can u scam someone like that How can I owe that much on pre payment meter”

Helpful Report

Posted 2 years ago

SSE is rated 1.1 based on 424 reviews