SSE Reviews

Name: SSE
Rating: 1.10

1.1 Rating 427 Reviews

2 %

of reviewers recommend SSE

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1.1

Based on 427 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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SSE 1 star review on 30th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never in my life have I dealt with such a totally unprofessional company one hour minimum for someone to answer my calls then the person cannot understand me and I cannot understand them either passed on to another operator and another asked to hold then the phone goes dead, tried the uk call centre and again no one from the uk answered, had a bill saying I owed £894.13 then another to say I owed nothing then another to say I owed £675.86 all this knowing I have a prepaid meter with a key charged up at the post office honestly how hard can it be but because they don’t understand my language properly it is impossible, I am actively looking to move suppliers”

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Posted 2 years ago

“Overcharged for bill after moving home from pre-pay meter (£232), refused to let me pay at the time, didn't want to help at all and then took us to court with a £726 bill, which is now costing us £959 because the phone with photo evidence on got broken. They're customer services are bullies, unreasonable and miraculously everything you provide to them will 'disappear', so keep your records for a long long time as it might come back to haunt you”

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Posted 2 years ago

“SSE have been absolutely diabolical and I would urge anyone to avoid. I moved in to my new house in January and wanted to switch my energy from pay as you go meter to a standard direct debit tariff. 3 times now over a period of 4 months they have told me it would be switched over and it hasn’t been and nobody has offered me an explanation as to why. I have also waited in all day for an engineer to supposedly come out who never showed up. I have put multiple complaints in and yet nothing has been resolved. On two occasions I have been told a manager will ring me back and nobody ever has. Customer service is the worst I have ever known. I will be switching energy companies ASAP.”

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Posted 2 years ago

“3 days onhoing no gas because of card fail. Absolutely awful. Zero stars”

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Posted 2 years ago

“9 months of dispare after what should have been a simple problem. Ever after leaving on the 1st April for a better performing company still having problems with their accounts department They do not appear to have been informed that new smart meters were installed on the 17 th January and think that ex customers will willingly pay grossly over estimated bills. This is close to fraud”

Helpful Report

Posted 2 years ago

“Appalling, Incompetent, Beyond Belief...why is SSE still operating? They are chasing me for £297 for electricity at a property I vacated in December 2022. It's taken them 5 months to send out a final bill. I had a smart meter and yet the bill says estimated reading! I was £92 in credit at the point I left and have sent them a photo of that reading. I've asked for an explanation as to where this amount has come from as I was actually in credit and had the smartmeter installed for transparency and clarity. No use ringing them as the phone is not answered...you're in a queue and after 14 minutes you get disconnected. I ended up emailing them a complaint and got a long winded reply which made no sense. In the reply they then make reference to a much smaller figure (about £37) but don't make it clear if that's what they believe I owe. So I've written back asking for clarification and not had a reply in several weeks. In the meantime they continue to send me letters and emails demanding £297 and threatening formal action. Please be warned...do not sign up with SSE unless you're a glutton for punishment. The number of bad reviews here just shows my experience is not an isolated one.”

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Posted 2 years ago

“the quicker we as a british nation take these energy company;s and burn them to the ground ie guy fawkes style, the better,we should riot like france and burn this island down!!!”

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Posted 2 years ago

“We have through hell we have overcharged and tried multiple times to install a smart meter Total ignorance Avoid avoid avoid”

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Posted 2 years ago

“I’ve been calling SEE for 6 months to remove an extra meter, which is not used and for which I’m being charged for since i moved into the house! Apparently the date was arranged, but no one turned up! I took a day off from work to wait for an Engeneer. Every time I called, I was told that there are no available appointments and that they will get back to me. No one did so far! Absolutely appalling service! Customer Service lie to the customers to get them off the line! I understand that the company makes money from an extra standard chargers from unused meter. I asked SSE to put it in the email that an extra standard charge will be refunded. No email, total ignorance!”

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Posted 2 years ago

“AVOID AVOID AVOID absolutely useless ridiculous estimates,kept waiting on fone for 90 mins then cut off.”

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Posted 2 years ago

“Appalling customer service, blatantly lie, try to mislead, extort money for false readings based on 'non verified account data' , can't answer simple questions, hang up constantly.”

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Posted 2 years ago

“Terrible customer service waist of time👎”

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Posted 2 years ago

“Terrible customer service been fighting since 28th December 2022 for my UK government energy scheme!?”

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Posted 2 years ago

“Sse energy .the worst company in the UK..more like an organized crime network than an energy supplierm”

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Posted 3 years ago

“The world worst company, total ripoff and they never answer your legitimate complaints”

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Posted 3 years ago

“Disaster useless company leaving baby without electric cus they refuse to come check a problem with a meeter and pushing customer to get smart meter ... The support is incompetent unsupportive doing what they want not what they are requested”

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Posted 3 years ago

“Worst company I have ever been with. The customer service way of working is: 1. Listen to your problem 2. Put you on hold/ bouncing to random departments 3. Make sure the problem is not solved and hung up after 30 min SSE actively exasperates people wishing they give up on their money. Shockingly bad company”

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Posted 3 years ago

“Been cut off 3 times in one day. I feel so stressed and no one calls you back , so upset unacceptable”

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Posted 3 years ago

“Sse will rip you off, been trying to talk to them about the amount they are trying to charge me. Been trying since September 2022, when I moved into this address, as a new customer but never had a response until I went with British gas on the November 2022. For this period the amount for both gas and electricity have continued to change. What is the biggest joke of all is that I have just had "their" recovery team get in contact with me and the account numbers do not match. All bills are estimated because you can't give them meter reading and every bill I do have is very different from the last. Something needs to be done about thus company now”

Helpful Report

Posted 3 years ago

“Hopeless,hapless,incompetent.Worse than H.M.R.C!Sweet staff in the Indian subcontinent but any information supplied vanished or is disregarded.Has taken months trying to get them to address my issues.Complaints team useless & indifferent.If a minus score was available they would warrant it Avoid this company at all costs.”

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Posted 3 years ago

SSE is rated 1.1 based on 427 reviews