READ ALL REVIEWS BEFORE YOU DECIDE TO SIGN WITH SSE AS A SUPPLIER. If there’s one thing in life you cannot avoid, it’s karma! and while this company remain faceless and continue to avoid responsibility for what they put people through (Bullying) they will eventually face the music and before that, hopefully be boycotted by everyone. SSE are the worst company I have ever dealt with in my life. Their call handlers are bully’s, no matter how tactile and polite you are on the phone with them, they insist on talking over you and if you challenge ANYTHING they say you are threatened with the call ending. Every single time I’ve dealt with them it’s been with someone with very poor grasp on the English language and the minimum call time has been 48 minutes (I began recording each call alive had with them over the last 3 calls.) Every call has been an agonising and frustrating experience and never have I had an issue resolved. My last experience was receiving an “Estimated bill” at the start of February AFTER sending them an actual meter reading. The estimated bill was over SIX TIMES what I normally pay, I spent 1hrour 54 minutes on the phone… yes, ONE HOUR FIFTY FOUR minutes, only to be told they could not resolve the issue and that someone would call me back within 24hrs. No-one did, obviously! I’m now left with a huge bill, no way to pay it and no-one to talk to to resolve it. In a desperate bud to claw back some credibility SSE (By the way, now taken over by OVO) have now resorted to submitting fake reviews about the “wonderful experience” so called “customers” have had and how their “lovely” call handlers have helped people in the dead of night - It is UTTER lies and will be investigated eventually by the energy ombudsman. Someone HAS to be held accountable for what this company are putting people through