SSE stripped my top up smart meters in April / May last year (2022) they put emergency meters in left me 24 hour without gas and 6hours without electric. Emergency team could only fit top up gas and could only install a dry meter for electric as it was late at night . I had to get them back out to fit a compatible pay as you go meter . Ever since they haven’t changed it back to pay as you go and are withholding my electricity bill . My gas which is pay as you go has received a bill of £679+ . So I asked how I have this bill when I’ve been paying top up (if I ran a bill I’d run out emergency and have no supply ) so there’s no way I can get a bill . The advisor said it was because when my smart meters got installed it wasn’t compatible with their system so they weren’t registering I was paying for gas . I then says we’ll clearly I have been paying when I have receipts dating right upto March last year of gas payments - they hung up on me with my proof of payments . Now it’s going to citizens advice seem to be making bills up and seem to be withholding bills and shambles