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SSE Reviews

1.1 Rating 405 Reviews

2 %

of reviewers recommend SSE

Company Reviews

1.1

Based on 405 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

SSE 1 star review on 13th October 2022

15

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you're moving into a new home watch out for this dirty, but apparently legal, trick by SSE. If for some unaccountable reason the previous occupier opted for a business tariff you will automatically be assigned to a tariff which is not protected by the ofgem price cap. You won't know this, of course until two or three months down the line a huge bill thuds through your letter box. When you query the bill (after waiting hours for a telephone response) you are told the bill is correct and you need to change supplier. But you find you can't switch because your home is registered on the National Database as a commercial property ... and the only ones who can change this are your current supplier SSE. After another few weeks, during which time your bill is getting bigger and bigger, they will eventually change the database and you can switch supplier to great relief. My grandson was a victim of this scam and ended up paying more than 3 times the amount he should have paid as a price capped domestic customer. And it's no good taking this up with the Ombudsman Service as they just agree with their buddies in the industry and say they've done nothing wrong! Not all energy suppliers are greedy , exploitative vermin however. My grandson's electricity supplier, Corona Energy, acknowledged that he was a domestic customer and refunded the difference between their business tariff and the price capped domestic rate. So beware of SSE!! DO NOT USE THIS COMPANY.”

Posted 1 year ago

“The most USELESS business on the planet. I have been trying to get a couple of issues resolved for the past 5 months since June 2022 without luck. After waiting hours trying to get through you finally think you are going to get your issue resolved then you face agents mocking you, laughing at you and ending the conversation once they have had their laughs. Leaving you to call back again and again and again with hope you are going to get through to an agent that isnt useless. I cannot recommend enough anyone that is looking for an energy provider to STAY CLEAR OF SSE as they really dont give a F*** about anything. I have wasted hundreds of hours trying to get issues resolved without luck and hope karma bites back.”

Posted 1 year ago

“Absolute shambles of a company 3 months waiting for a refund and several calls and emails and WhatsApp been told 3 times refund is issued and not a thing zero communication. Do not use this useless company”

Posted 1 year ago

“STAY AWAY. How can you have a smart meter and not be able to read it… They also cannot read it. They have booked 5 engineer appointments. Once the appointment is “booked” you never have anyone turn up or make contact. I chased as it is getting ridiculous now, my appointment was apparently rejected on 4th November, today is 1st December and I only found this out because I called. I called at 5pm, spoke to someone around 5.45pm, she sounded like she did not want to be on the phone, she asked me to hold and transferred me to collections. I called back and was on hold for another hour. I was told to wait until my electricity has cut out and call for an emergency appointment. I will need to wait for 3 hours in the dark and cold for an engineer to come out or else it will be 28 days. I have previously booked the 28 day appointments and again no one has ever turned up or made contact. The options on offer are ridiculous. Also I asked what the complaints procedure is, he said hold on. A few moments later he returned stating I’ve escalated your complaint. I hadn’t even told him my complaint at this point. I If you want any peace, stay away”

Posted 1 year ago

“Con artists...... I'm owed more that £700 in credit and the day i call to clarify the credit going up on my app they say the refund has been placed on hold and then the amount is incorrect. Apparently I'm owed less than £300 which is a giant slash. They refused to email me originally the amount of be refunded and now say they calculated it incorrectly..... 3 people did the calculations at different times. So either they're all stupid or lying and scamming me out of my money. I wonder which it is.”

Posted 1 year ago

“I've never spoken to more incompetent individuals. I spoke to them on the phone over a week ago and they told me my direct debit was cancelled and my account had been closed. Imagine my surprise when checking my account today and they've taken another £155. I called them to rectify this, it took over half an hour on the phone for them just to tell me I should call my bank and they'll get the refund for me. The staff is as useful as a vegan in a butchers shop.”

Posted 1 year ago

“After topping up and receiving a receipt, the metre doesn't always puts the money on. You have to check to see each time. If not....you then put it on manually.”

Posted 1 year ago

“Awful customer service. When I moved to my flat I search a lot about SSE. everyone said that the customer service is amazing but it's a big lie. I used to pay bills every month even though I and my house are not at home all day but we used to get expensive bills like more than 200£. Then I asked them that I want a smart pay-as-you-go meter. It was ok at the first few months but after that, my supplier didn't work properly, when I did top up it online it just took my money but We couldn't see the month and it went straight to the emergency credit and after my Electricity went off, I didn't have electricity for 2 days and called the more than ten times, each time they said apologise that the previous agent didn't book you with an engineer but They assured me that this time up to 3 hours our engineer will be with you but again nobody showed up. We tried to fix the supplier ourselves and we top up 3 times after losing 40£ we could fix it. I called again over and over and explained to all of them that we have a problem with our smart meter, and you should send someone to find the problem and solve it but every time I call after one hour of waiting in the queue they hung up the phone on me. It's so disappointing that they don't care about you and they don't do their work and duties properly. That's a shame. Even when I wanted to make a complaint they just fool me around by giving me different numbers and no one wanted to take responsibility. Still, I have a problem with my smart meter but when I call they just pass me to another department and then they hang up the phone on me. I don't even on how can I make a complaint or who is in charge of it. But this company is not reliable and trustable. They don't even know the meaning of customer service. I hope I can cancel with this company as soon as possible.”

Posted 1 year ago

“Was told 329th in a queue so I waited 3 hours, then got told only dealing with emergencies. Goodbye. I could have been told this at 4pm not 7.15pm after waiting that amount of time. Worst customer service ever experienced.”

Posted 1 year ago

“Despite several emails to Customer Services and CEO, despite a formal letter of complaint, despite the fact SSE have closed their Customer Service email address but still advertise it, despite many telephone calls to SSE, despite SSE three promises to put my Government Energy help payments, NOT ONE REPLY HAS BEEN RECEIVED AND NOT ONE GOVERNMENT ENERGY PAYMENT HAS BEEN MADE TO ME. SSE is an appalling company who has a shocking and unacceptable customer service system that FAILS to customer.”

Posted 1 year ago

“Company forced switched me to prepayment meter without discussing repayment options during our family tragedy This company has treated my family with utter disrespect. They have force switched me to prepayment meter without allowing discussion about payment plan of money i owe. Btw i owed only 80 pounds on my electricity in november. When i phoned them to update my details they haven't done it so there was a financial consequence for me. Their customer service hasnt responded to several emails in days. Their webpage kept crashing when trying to set up direct debit details. Their day standing charges are one of most expensive in the country, twice more than some other companies. Other energy suppliers offer financial help for lowest income customers this winter but SSE doesnt! They have force switched us to prepayment during our greatest family tragedy when i have asked them for compassion in dealing with our case. I am happy to give up this energy company and never sign up with them again!”

Posted 1 year ago

“Pathetic Fraud and Cheat Company Pathetic company, Moved to them 10 months back, setup direct debit with them and after 10 months send me collection bills of £600+ with penalties of non payment when repeated asked them for usage as property is empty and failed to provide. Online they had two other account showing 0 balance whereas this new account appeared new after getting one setup months managed to see account no appear online. but still not showing what was used in past. After asking again they said direct debit setup was only for electricity, what a joke when I moved to SSE it was setup for both but they didnt charge all these months on gas and kept adding penalties after penalties, Remember property was empty all estimated, somehow manage to get smart meter but again they were kept using estimated reading for both electricity and gas. Now electricity was over charged with credit of £600+ and made gas bills of £600+ penalties for same period... Now after trying to sort out this they are not removing the penalties/fine which was 1st thr mistake, secondly I was anyways over paid overall. 3rd they never able to give picture of why this online account I cannot see the usage of gas as I believe something is wrong since how was empty for 10 months. Pathetic customer service, useless online account and Fraud firm! Stay away, never had this with EON, Octopus or British Gas. This company is fraud and harassing customers only, and when you move they kept calling with offers to move to them, cheaters. Moving to other provider.”

Posted 1 year ago

“Well hopefully the final update from this despicable company. All I am going to say is that compensation was eventually offered which took more than 3 weeks to come through. IF THE SO-CALLED EXPERT ADVISORS HAD DONE A PROFESSIONAL JOB INSTEAD OF LYING TO ME AND LYING ON BEHALF OF THEIR MANAGERS, THIS SITUATION WOULD NOT HAVE ARISEN. This company have no empathy and are seriously not interested in their customers. We will be leaving as soon as possible from a company that are totally unprofessional, blatant liars and bullies. This includes you, Wendy! Oh, and by the way, after more than 3 years of telling SSE that we are unable to take meter readings on their behalf, we have just been asked to do a reading! Approx 6 days ago they sent a meter reader round how took a reading! THAT SUMS SSE UP LOL”

Posted 1 year ago

“This is terrible customer service, I will never be using SSE again and telling all my relations to never use it again. The only reason I know my SEE home services account still even exists is from you taking money directly from my account. Ridiculous. No refund, no options offered just deal with it.”

Posted 1 year ago

“Absolutely disgusting customer service,I've got receips for every single payment I've made so why am I getting bombarded with calls txts and letters saying I havnt paid anything I've got proof of everything can't keep fobbing me off lying to me and getting passed to different ppl when I'm complaining Absolutely disgusting company!!!”

Posted 1 year ago

“I've not been paid the energy help vouchers,sse are an appalling company they never answer the fone ,I'm desperate to leave them but I can't even do that. Rubbish company.”

Posted 1 year ago

“This is the worse customer service i have ever experienced whilst dealing with a utility company. The wait time to actually speak to someone is absolutely ridiculous the first time i was on hold 45 minutes and then promptly cut off by the advisor, currently been on hold 25 minutes and yet to speak to anyone. I would strongly advise people to avoid any dealings with them”

Posted 1 year ago

“Its alright when you can get hold of them! Been on hold for 2 hours now.”

Posted 1 year ago

“You cant get hold of them, ive been on hold since 8 30 this morning, anf cant get to talk to anyone, i. 71 pensioner with no gas,”

Posted 1 year ago

“I would like to complain about the terrible customer service which SSE Airtricity provides to customers! From the first waiting time to answer your call is MINIMUM 1 hour! Nowhere else you will see that in the entire United Kingdom! And I don't want to hear your excuse about being busy or short staff, HIRE more staff and problems sorted! Customer service advisers are grumpy and not friendly, not willing to help you... Simple reason I am switching off SSE Airtricity, because of how you are treating your customers. Unprofessional, greedy and clueless in relation to your queries... Not happy”

Posted 1 year ago

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SSE is rated 1.1 based on 405 reviews