I've never spoken to more incompetent individuals. I spoke to them on the phone over a week ago and they told me my direct debit was cancelled and my account had been closed. Imagine my surprise when checking my account today and they've taken another £155. I called them to rectify this, it took over half an hour on the phone for them just to tell me I should call my bank and they'll get the refund for me. The staff is as useful as a vegan in a butchers shop.
