“Being a vulnerable customer, found the customer service to be half and half. Top-up on my smart meter, a bit hit and miss, they can see it’s been done, Lady at dinner time lovely and was very helpful, unfortunately got cut off, she left a voice message whilst I was trying to ring back, Bloke this evening a complete jerk, advise was to let my energy to go to nil balance, before the issue resolved. Completely infeasible in the middle of winter, to be without electric, no light and it will stop boiler. as well as screens on said meters. So can’t give money for electric or refund apparently so effectively top-up, with be lost. What a load of rubbish.”
“I recently had sse's second generation smart meters installed with a new tracker. And after it was installed I was told by the engineer that the gas on the tracker would appear in about 24 hours. 3 days later nothing. So ended up phoning them which was fine and was told they would sort it out.. Next day still nothing so phoned them again. And was told this time that it was the manufacturer that needed to provide them with a fix (UPDATE) and that there was nothing they could do and no indication when that update would be applied. So my thoughts are that SSE are just useless. Kind of pointless giving customer's new gear that doesn't work..”
