“Their strong commitment to efficiency ensured the withdrawal was completed promptly and in a well‑organized manner. Every stage of the process was handled with care, communicated clearly, and managed with consistent professionalism. They minimized delays, addressed questions as soon as they arose, and maintained full transparency from start to finish, turning what could have been a stressful situation into a smooth and reassuring experience overall.”
“Working with Barbara and the team was a reassuring experience from start to finish. They remained open, responsive, and patient whenever I needed clarification. The withdrawal of approximately £11k was completed without any delays, exactly as promised. Their dedication to transparency and smooth coordination made the entire process feel secure and well handled.”
“I’ve always believed I could handle things on my own, but after weeks of struggling with a platform issue, I finally realized I needed help. A friend told me about Michael and team, and reaching out to them changed everything. From the very beginning, their team showed patience, understanding, and professionalism that immediately put me at ease. They didn’t just focus on fixing the issue — they focused on how I felt through the process. Every step was guided with care and clarity, turning frustration into relief. By the end, I understood why so many people trust Michael and team— they don’t just solve problems, they help you find peace of mind again.”
“Thomas and the team were truly a blessing when I needed it most. They came in with a calm presence, an understanding ear, and the kind of expertise that made everything feel manageable again. There was never any rush or pressure—just genuine care and the desire to help. They made something I was dreading so much easier to face. I walked away not only relieved but genuinely touched by their humanity.”
“Thomas and the team were truly a blessing when I needed it most. They came in with a calm presence, an understanding ear, and the kind of expertise that made everything feel manageable again. There was never any rush or pressure—just genuine care and the desire to help. They made something I was dreading so much easier to face. I walked away not only relieved but genuinely touched by their humanity.”
“Absolute Shambolic company - incorrectly processed a Change of Occupancy so now no one can pass DPA to advised the error they have created. Poorly trained and incapable of getting the basics right. Avoid if you wish to keep your sanity”
“the company has taken over 8 weeks to do a tenancy change over and was promised to backdate the rates to the start of our tenancy due to it being an issue on there side when finally got to move they will not backdate the rate and want to charge over £1k per month”
“Useless company....staff who have no idea what they are doing. Unable to answer questions and then inform me as i used a broker they are unable to speak to him. This is complete nonsense as I'm the bill payer......just another tactic to get you off the phone as staff are poorly trained and unable to help.”
“After nearly 3 years of trying to resolve my account involved the energy ombudsman and reluctantly paying the amount i am supposed to owe.
Im now having calls from capital resolve.
Would not recomend this company ta a rabit.”
“I complained about this company before. Their billing system has never been fit for purpose.
1. How can quarterly billing be justified with gas at today’s prices? People are being asked to pay £500-£600 per quarter and can too easily find themselves in a load of debt. Gas billing should be monthly, so people know when to cut back and avoid large bills.
2. The two-tier pricing is crazy, it is impossible to know exactly how much gas someone will use in a year, especially when they compare four winter months in 2023 with two spring months in 2024 and insist that represents a usage increase of 395%. I am in no doubt they charge the higher rate for much more gas than they are permitted.
3. SSE Gas Billing is not up to an acceptable standard; the regulator is either afraid of them or in bed with them; maybe both. I already mentioned that monthly flat rate billing would improve things. It is also essential to have clear billing information, simple things like...
Meter Reading (start finish)" "Units used" "Cost per unit" "Total for period" "Amount Paid in period" "Balance" The current system doesn't even show deposits, it confuses usage and is inconsistent. The system is a mess and not fit for purpose, a bit like our regulator.”
