SSE Reviews

Name: SSE
Rating: 1.10

1.1 Rating 424 Reviews

2 %

of reviewers recommend SSE

Company Reviews

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1.1

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the quicker we as a british nation take these energy company;s and burn them to the ground ie guy fawkes style, the better,we should riot like france and burn this island down!!!”

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Posted 2 years ago

“We have through hell we have overcharged and tried multiple times to install a smart meter Total ignorance Avoid avoid avoid”

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Posted 2 years ago

“I’ve been calling SEE for 6 months to remove an extra meter, which is not used and for which I’m being charged for since i moved into the house! Apparently the date was arranged, but no one turned up! I took a day off from work to wait for an Engeneer. Every time I called, I was told that there are no available appointments and that they will get back to me. No one did so far! Absolutely appalling service! Customer Service lie to the customers to get them off the line! I understand that the company makes money from an extra standard chargers from unused meter. I asked SSE to put it in the email that an extra standard charge will be refunded. No email, total ignorance!”

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Posted 2 years ago

“AVOID AVOID AVOID absolutely useless ridiculous estimates,kept waiting on fone for 90 mins then cut off.”

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Posted 2 years ago

“Appalling customer service, blatantly lie, try to mislead, extort money for false readings based on 'non verified account data' , can't answer simple questions, hang up constantly.”

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Posted 2 years ago

“Terrible customer service waist of time👎”

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Posted 2 years ago

“Terrible customer service been fighting since 28th December 2022 for my UK government energy scheme!?”

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Posted 2 years ago

“Sse energy .the worst company in the UK..more like an organized crime network than an energy supplierm”

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Posted 2 years ago

“The world worst company, total ripoff and they never answer your legitimate complaints”

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Posted 2 years ago

“Disaster useless company leaving baby without electric cus they refuse to come check a problem with a meeter and pushing customer to get smart meter ... The support is incompetent unsupportive doing what they want not what they are requested”

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Posted 2 years ago

“Worst company I have ever been with. The customer service way of working is: 1. Listen to your problem 2. Put you on hold/ bouncing to random departments 3. Make sure the problem is not solved and hung up after 30 min SSE actively exasperates people wishing they give up on their money. Shockingly bad company”

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Posted 2 years ago

“Been cut off 3 times in one day. I feel so stressed and no one calls you back , so upset unacceptable”

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Posted 2 years ago

“Sse will rip you off, been trying to talk to them about the amount they are trying to charge me. Been trying since September 2022, when I moved into this address, as a new customer but never had a response until I went with British gas on the November 2022. For this period the amount for both gas and electricity have continued to change. What is the biggest joke of all is that I have just had "their" recovery team get in contact with me and the account numbers do not match. All bills are estimated because you can't give them meter reading and every bill I do have is very different from the last. Something needs to be done about thus company now”

Helpful Report

Posted 2 years ago

“Hopeless,hapless,incompetent.Worse than H.M.R.C!Sweet staff in the Indian subcontinent but any information supplied vanished or is disregarded.Has taken months trying to get them to address my issues.Complaints team useless & indifferent.If a minus score was available they would warrant it Avoid this company at all costs.”

Helpful Report

Posted 2 years ago

“READ ALL REVIEWS BEFORE YOU DECIDE TO SIGN WITH SSE AS A SUPPLIER. If there’s one thing in life you cannot avoid, it’s karma! and while this company remain faceless and continue to avoid responsibility for what they put people through (Bullying) they will eventually face the music and before that, hopefully be boycotted by everyone. SSE are the worst company I have ever dealt with in my life. Their call handlers are bully’s, no matter how tactile and polite you are on the phone with them, they insist on talking over you and if you challenge ANYTHING they say you are threatened with the call ending. Every single time I’ve dealt with them it’s been with someone with very poor grasp on the English language and the minimum call time has been 48 minutes (I began recording each call alive had with them over the last 3 calls.) Every call has been an agonising and frustrating experience and never have I had an issue resolved. My last experience was receiving an “Estimated bill” at the start of February AFTER sending them an actual meter reading. The estimated bill was over SIX TIMES what I normally pay, I spent 1hrour 54 minutes on the phone… yes, ONE HOUR FIFTY FOUR minutes, only to be told they could not resolve the issue and that someone would call me back within 24hrs. No-one did, obviously! I’m now left with a huge bill, no way to pay it and no-one to talk to to resolve it. In a desperate bud to claw back some credibility SSE (By the way, now taken over by OVO) have now resorted to submitting fake reviews about the “wonderful experience” so called “customers” have had and how their “lovely” call handlers have helped people in the dead of night - It is UTTER lies and will be investigated eventually by the energy ombudsman. Someone HAS to be held accountable for what this company are putting people through”

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Posted 2 years ago

“This company is beyond a joke I have moved home and was on pre payment meter with credit in my meter of over £60. This amount was spose to be refunded to me how ever instead I've received the bill of £118 How can u scam someone like that How can I owe that much on pre payment meter”

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Posted 2 years ago

“This company are a bunch of crooks. They have been trying to fraudulently bill me for nearly a year, after I moved into a new home and changed energy suppliers. I have received over 50 bills, threats of legal action, and an intimidating visit by a thug on the doorstep. I have repeatedly tried to contact them, but initially they would not talk to me because I didn't have a customer number. They always hang up, transfer to closed lines, or lie and say it's sorted. Avoid, avoid avoid!”

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Posted 2 years ago

“Avoid this company like the plague. Been with them approx 3 years and been consistently messed around by them. I've lost count of the number of times I've had to call their customer service line to fix yet another mistake they've caused because of their incompetence, but I estimate 10-15 times. Always waiting 20+ mins before I get through to anyone. I've often had to call them multiple times after they claim to be fixing the problem, then they either don't or just repeat the same mistake. I became a customer during the pandemic, and initially put the extremely long wait times down to that, but every time I've ever rang for the past 3 years they claim top be be extremely busy at the moment. The logical thing to do would be to hire some more staff, but management seemingly don't care. Would have saved me a lot of time waiting on hold to them if they answered emails to their support email address, but they seemingly can't be bothered with that either. Currently waiting on hold to them following unanswered emails going back over 2 weeks. So glad to be leaving these clowns. An absolute nightmare to deal with.”

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Posted 2 years ago

“Awful company. They put you off saying they'll get back to you but never do.”

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Posted 2 years ago

“Absolutely horrendous company SSE. Watch out people, even if you are paying your chosen company, SSE actively pirates your account from under them, provide unwanted service that neither yourself nor your chosen provider have any idea about then threaten with all sorts of vile behaviours, including theft, damage and entering your property without a warrant. I was threatened with dogs, bailiffs, had my electricity meter removed without a warrant, nor court date. I was happily paying my chosen provider for the service and SSE caused me no end of illness, cut off from electricity three separate nights, whole nights without electricity, no hot water, shower, charging of phone, TV etc etc. @Watchdog, please please investigate.”

Helpful Report

Posted 2 years ago

SSE is rated 1.1 based on 424 reviews