Appalling, Incompetent, Beyond Belief...why is SSE still operating? They are chasing me for £297 for electricity at a property I vacated in December 2022. It's taken them 5 months to send out a final bill. I had a smart meter and yet the bill says estimated reading! I was £92 in credit at the point I left and have sent them a photo of that reading. I've asked for an explanation as to where this amount has come from as I was actually in credit and had the smartmeter installed for transparency and clarity. No use ringing them as the phone is not answered...you're in a queue and after 14 minutes you get disconnected. I ended up emailing them a complaint and got a long winded reply which made no sense. In the reply they then make reference to a much smaller figure (about £37) but don't make it clear if that's what they believe I owe. So I've written back asking for clarification and not had a reply in several weeks. In the meantime they continue to send me letters and emails demanding £297 and threatening formal action. Please be warned...do not sign up with SSE unless you're a glutton for punishment. The number of bad reviews here just shows my experience is not an isolated one.