I recently had sse's second generation smart meters installed with a new tracker. And after it was installed I was told by the engineer that the gas on the tracker would appear in about 24 hours. 3 days later nothing. So ended up phoning them which was fine and was told they would sort it out.. Next day still nothing so phoned them again. And was told this time that it was the manufacturer that needed to provide them with a fix (UPDATE) and that there was nothing they could do and no indication when that update would be applied. So my thoughts are that SSE are just useless. Kind of pointless giving customer's new gear that doesn't work..