I have never seen a worst company and a worst Customer Service. In December I submitted my meter reading and I received a bill more than £500. I checked the meter reading and it sent wrong by me. I started calling the customer service and I have been calling the customer service for at least 10 times in nearly 2 months. I have been providing 4 more meter readings and an email with a picture of my meter. I have been told we will set up your meter reading and sort it out. Nothing has happened yet. I received a legal warning note and that is not right. I have asked to send an engeenier and check my meter as the meter is outside the property the engeneer does not have to come inside the property but nobody is coming. You They are forcing me to pay for gas I have never used instead of helping me! The customer service is not even recording my story and every time I have to repeat my self. Instead of helping customers they are ignoring, sending legal warning and doing nothing to help. This company is psychologically abusing me and the stress that this matter is haveing on my life is huge.