I wish there was a 0 star rating I could give. This company is the definition of trash! I've been trying to switch over to direct debit for my gas for 2 years since moving into the property, because the current pay as you go system has me paying close to £70 PER WEEK! during the winter! That's £280 per month just for the gas! For a 2 bedroom flat! Understandably at first, they said it was due to Covid-19. But after they opened back up their engineers simply didn't show up twice! Now they're telling me I need to wait until the 5th of Jan 2022 to get my next appointment! Like what! I'm currently on the line with them as they're transferring me back and forth from department to department with neither having a clue of what they're doing. Utter nonsense!!