I spent hours on the phone trying to get through to SSE. When I did they were appalling and I got passed from department to department, trying to solve my query.
They never provided me with meter readings for my gas bill and whilst I was still trying to obtain, passed the bill to Capital Resolve, a debt collection agency.
I've paid the bill with an additional fee as I don't have the time and energy to pursue.
One star is too much, avoid this despicable company at all costs.