Truly shocking.. Im so disgusted at SSE I find myself equally angry at a Government that would licence a company which functioned at such a low level Total contempt for the customer, no system of escalating a complaint and the call centre staff perhaps the rudest and least adequate Ive ever dealt with. Hour upon hour of phone calls and noting resolved. Often Id call back and have to start all over again as the call handler had left any footprint on the account or any notes ! Lied to and from my perspective made to jump through hoops and generally given the runaround.. Advice.... DO NOT sign up with this dreadful bunch