The worst customer service that I have ever experienced, and I'm a Virgin Media customer! Received text/e-mails informing me that I needed to supply meter readings, as my smart meters had not been sending them readings since January! Eventually got through to someone after the obligatory 30-40 minutes wait. Was informed that they would try to resolve it through their online smart meter team and that I would be informed of progress. Heard nothing after 48 hours, so phoned them again, with a 40 minute wait and registered a complaint and that I wanted an engineer sent out to physically sort the problem. Was fobbed off and again was again informed that I would be contacted about progress of resolving situation. Received a phone call where I was asked to send, by e-mail, photos of the stickers next to both meters. Was again informed that I would be contacted regarding any progress. Tried e-mailing the personal address that I was provided by one of the managers, but seem to have been ignored. Completely useless shower of clowns.