Such a bad company. Were renting a two bedroom flat for 3 years, first half we had Spark energy, then it was switched for SSE.
14 months we were paying estimated bills about £80 a month for 2 bedroom flat. We moved out from that property iin December 2021.
After giving final meter readings we were billed for £6000 for 14 months. Customer service explained it is a mistake, that the bill will be around £200. Then later the bill was showing £1500 in our account without even breaking down why we need to pay that much. We were told that we will receive a proper bill with explanation by post. Never got it.
This was passed to LCS and the bill went up to £1750.
After chasing them, finally we received a bill for £1500, which does not add up however we tried to make calculations. Even LCS agreed with us.
SSE customer service was saying that he has a different breakdown in front of him that we have. Shocking, absolutely shocking to hear that.
How on earth SSE did estimations and underestimate our monthly bill for over £100 for 14 month? Is it a joke?
And again, we are waiting about 2 weeks to receive "new" breakdown from SSE.
What a company, scamming people and even can't explain how on earth we have to pay £1500.
I hope it will all finish soon.