Worst mistake was having a smart meter fitted, from then on it was all downhill.Even one of their own staff admitted that since merging with OVO service had worsened. Call centre staff that are un- sympathetic, I was bombarded with threatening letters even though I had set up a payment plan through SSE to help clear a debt. ( Which I had honoured) I am an OAP and my partner is disabled and they crucified us!
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