When SSE was still Spark Energy I was paying £92 a month for my gas and electricity I queried this and Spark Energy agreed I was paying too much for my usage and reduced it down to £55 a month. When SSE took over they wrote to me and said nothing would change they even reduced my payments slightly down again to £49 a month. As I lived on my own in a small 2 bed terraced house I thought this was probably right and having had a smart metre fitted (what a joke they are and a complete waste of money) I thought the readings were correct and I didn't need to check. How wrong I was. 12 months after SSE took over my account they sent me a whopping bill for an extra £1500 back dating for 2 years 😳. Obviously I queried this but was fobbed off. I spent hours working out what my spend should be but that said I owed the money no discussion entered into. I took it to the energh ombudsman but what a waste of time they are. My main argument is if they were so expensive they lid to me and never gave me the opportunity to find another supplier however I don't believe the readings were correct but they would not send anyone to check out the metre as there was no way I used the energy they say I did as I'm barely at home because I work full time. So I had to find the money. I had to borrow the money from family and while I was getting the money together SSE kindly passed the debt onto a debt collectors so I now find myself in a position of trying to find a further £300. Therefore if you want to save yourself a lot of heartache do not ever get involved with SSE or OVO Energy as they are a very underhanded deceitful company and their staff obviously need more training as they don't know what they are doing either and maybe they can employ more staff so complaints can be dealt with in a timely manner. Don't trust your smart metre either, read your metre once a month and check what you use each month and if you think its wrong query it straight away because these energy companies (as we all know) cannot be trusted. Certainly not this one