Just spent the past hour on the phone to SSE because I topped up my meter yesterday and apparently I’ve used all the credit whilst I was at work! Called to get this rectified, the girl told me I “haven’t topped up since the 10th”, I told her that’s wrong, over £78 has been topped up since the 10th… Her reply… “where are the receipts then?” ON YOUR APP THAT YOU MADE ME DOWNLOAD TO TOP UP!!! So £78 can’t be accounted for… then suddenly, it has been accounted for, conveniently after I asked her to refund it to my meter… Asked to speak to a manager… No manager on shift… Asked to speak to a supervisor… No supervisor on shift… She kept taking her headset off and leaving it on the desk when my husband was talking to her… I told her the dates I topped up and she laughed at me… “You do realise energy prices went up?” She says, like she’s talking to a 5 year old child… Still waiting for my complaint to be dealt with from last time… They’re over the time limit to reply to me… So I guess it’s a case for the ombudsman now because being dismissed and disrespected on this level is a actual joke… AVOID THIS COMPANY.