Company forced switched me to prepayment meter without discussing repayment options during our family tragedy This company has treated my family with utter disrespect. They have force switched me to prepayment meter without allowing discussion about payment plan of money i owe. Btw i owed only 80 pounds on my electricity in november. When i phoned them to update my details they haven't done it so there was a financial consequence for me. Their customer service hasnt responded to several emails in days. Their webpage kept crashing when trying to set up direct debit details. Their day standing charges are one of most expensive in the country, twice more than some other companies. Other energy suppliers offer financial help for lowest income customers this winter but SSE doesnt! They have force switched us to prepayment during our greatest family tragedy when i have asked them for compassion in dealing with our case. I am happy to give up this energy company and never sign up with them again!