Poor service,staff refusing to let me speak to managers to deal with complicated issues they caused over meter numbers and accounts muddled when meter keeps going wrong .Even smart meter problems ,like others said your on the phone for over an hour or more in queues then the person who answers can't be bothered or gives that opinion and then besides your on wrong department tries they say to transfer you and phone goes dead ,end of call. This problem has been on going from July 2022 and still ongoing on and now I find out that even though my electricity account is PAYG by smart meter and I been topping up ,they now decided I owed them money for my electricity account and taken 200.00 from money they had on a different account I knew nothing about that had credit on it including my good will money ,luckily ombudsman are supporting me with this dreadful company. I have never had such a dreadful, unprofessional company ,I have use SSE for about 36 yrs ,nothing like this to the last year. I have requested a manager rings me to sort this out ,no call ,just cannot be bothered.Goverment needs to sort out these companies. The joining with OVO have made it even harder for customers and their staff from my evidence because they can't decide if your with sse or ovo when you ring up and your a bouncing between departments,no one accepting your account is with them. They need to get a grip of the company and treat their customers with respect and honesty