I was sent an incorrect final energy bill after moving homes. I filled in the “tell us your moving” form and was never promoted to give any meter readings, or extra information. I phoned SSE to ask them to change it, and I was told that I clearly do not understand how energy bills work, and that I should “hang up and call back when I figure it out”. I sent a complaint with pictures of my meter readings to the (only) complaints email listed on their website. The website clearly stated that they would respond in a few days. Over the next 30 days I sent multiple follow up emails and phoned several times. I was told over the phone that SSE had received my complaint and were looking into it. However, I continued to receive multiple emails threatening my credit score and additional charges for not paying my bill on time. I phoned again to ask SSE to stop these emails, and I was told that I was contacting an email address that was no longer in use, and that no one had received my complaint. This made it clear to me that either SSE had lied about receiving my complaint, or they were not prepared to engage with me about it. I finally received my updated bill well over a month later and paid it very promptly. After I had paid the bill, I began receiving emails from debt collectors about not paying my original, incorrect, bill. Overall, SSE’s customer service was terrible. I was extremely polite to all SSE staff throughout the whole experience but I was met with rudeness and sarcasm over the phone every time. I was made to feel a fool and was left in the dark about my bills and finances for over a month. This left me very stressed and worried. I definitely will not be a customer with SSE again if I can help it.