Imagine my surprise and disappointment. I ordered some shoes from SSENSE - a $207 pair of MARSÈLL derbys, and a $76 pair of adidas Stan Smiths. The MARSÈLL shoes are great! The Stan Smiths are a little small, so I return them right away. Upon receipt of the returned shoes, SSENSE claims that the box - not the shoes, mind you - is “damaged” in shipping - and sends photos of a truly comical and impossibly unbelievable amount of damage from just shipping - and refuses to refund the shoes. Frustrated as a long-time SSENSE customer, and getting no where with unfriendly customer “security “ (not support) I had resolved to sell the shoes on a third party app and vowed never again to shop at a store with such customer-unfriendly policies. With no provocation - I don’t myself abide by SSENSE’s shady policies and never would refuse an expected delivery - SSENSE threatens: “Please note that should you refuse its delivery, or should it get back to us, we will be discarding it without a refund upon reception” What a truly trashy line from a truly trashy company that values its products as little as it values its customers. If there is the slightest chance you will need to return a future SSENSE purchase, do yourself a favour: buy it on Amazon instead.