this was literally the worst experience ever. I ordered a necklace and paid additional 20 pounds to be delivered within 1 to 2 days, the delivery instead took 10 days. Upon knowing that the delivery is delayed I tried about six times to redirect my package however for a whole week the only replies that I got were :" We contacted the logistics team". Now they try to convince me that the package was signed by someone of my name even though I am not residing at the address for the past two days. ABSOLUTELY TERRIBLE !