After reading these reviews I cannot believe the same thing has happened to me with returning. I ordered an XS dress and it couldn’t even fit over my bum so I ordered a size S straight away and then processed the return of the XS… well of course the email followed that it’s been worn and has marks on and smells of perfume, bare in mind this dress DID NOT EVEN FIT OVER MY BUM. Wish I would have seen the reviews before hand as now they are sending me back an XS dress that cost me £500 that does not fit !!! Absolute scammers 🤮 customer service by email is dreadful u would never dream of ordering from these everrrrrr agin