Horrifically bad service - got a free shipping code and a 10% code in 2023 - to compensate for a failed order back then. Never got to use it because there was a worldwide meltdown in SSENSE's shipping services. Contacted them to get this extended and they point blank refused. I dealt with Kael and Rabby. Unbelievable how a company based in Canada can stand by such capricious and unfair consumer practices. Total joke of a 'luxury' retailer - feels cheap and dishonest.
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