WARNING - Do not order from this company. I searched the 'CLYDE' kettle i wanted in google and this website came up. I am based in UK and there was no sign that this website was not UK based as all prices were shown in UK £. I ordered the kettle which came with a US plug. I emailed them to ask for advice and if they can send a UK plug or what i need to do. They did not reply for 2 weeks by which time i had bought a plug adaptor myself. I used the kettle and the kettle started smoking. Luckily i was there and not upstairs so i could unplug it before it caught fire. I emailed again saying how unhappy i was. This time i got a response saying it was my fault. 'User error' - that i should have known that the voltage amount, which could be found in small text under description wording would be too high for UK usage and there would therefore be no refund! There are no warnings on their website and no email / alert at checkout that this product would NOT SAFE TO USE in the country it was being ordered from and delivered to. This company should not be allowed to sell electrical products to UK which can cause house fires. I will be contacting trading standards today. I am hugely disappointed by the lack of care or even awareness from SSENSE at how serious this could have been.