What a scam! Bought a North face jacket, tried it on for seconds. It was too big, so shipped it back. They claimed it had a strong scent that could not be aired out and shipped it back to me. They ignored my several emails asking for more information and for the matter to be escalated before shipping it back. Upon receiving the jacket, it has absolutely no odour at all! I can’t believe it. This has never happened to me with any other company. It’s the first (and definitely last) time I’ve purchased from ssense!
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