I have now used St. Martin Blue for two separate stays and overall, there are some great aspects to the service, but also a few consistent issues that need to be addressed. Pros: Leading up to both trips, the communication was excellent. I received plenty of information and assistance in setting up our arrival, which made the whole process very easy and stress-free. They also offer a very good selection of homes, and both properties we stayed in were beautiful and met expectations. Cons: Unfortunately, there are a few service gaps that impacted our experience. In both stays, the welcome basket—which was supposed to be delivered upon arrival—did not show up until day three, and only after I had to follow up multiple times. Additionally, housekeeping showed up at 8:00 AM on the day of checkout both times. While checkout isn’t until noon, having the cleaning crew arrive that early made us feel rushed and uncomfortable, as if we needed to leave immediately. If additional cleaning time is needed to prepare for incoming guests, they really should consider adjusting either the checkout or check-in times rather than making current guests feel pushed out. The concierge service was also inconsistent. Although there were times when they were helpful, there were several occasions when I found it quicker and easier to book reservations myself. On top of that, we had three separate issues with the house during our stay; despite reaching out to the concierge multiple times, only one issue was actually resolved. Overall, while St. Martin Blue has a lot of potential and some strong positives, the recurring service issues make it difficult to fully recommend without some improvements to guest experience management.