AVOID THIS COMPANY!!! STACEES....what a joke! I ordered two outfits to try as mother of the bride. Total £235. Items very poor quality, ill fitting, awful material. Requested a refund, the customer service and returns are a joke finally offered 70% after many email exchanges and live chat, but that didn't include the £29, shipping cost I paid for in the first place or the return fee of £11 to a warehouse in Doncaster. Unbelievably they offered silly refund amounts £20, £50, £70.... I argued all the way but finally had to accept £144 of total £235! Totally unacceptable, unlawful terms and conditions in UK law and against the UK consumer rights act. I don't know how they've not been prosecuted and clearly make their money by offering paltry refund amounts. I don't know of any other online retail companies who do this. So PLEASE PLEASE do not use STACEES And read the small print of refund policy. I wouldn't have gone near them if I'd read it closely. I'll believe it when I see the refunded money back in my account!!
2 years ago
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