I actually give the company ZERO starts. I don't recommend anyone to buy from them. I ordered 2 dresses (same style; different colors) for my son's wedding. Ordering a standard size - was not labeled as custom. The dresses were too large in the top and I didn't like the heaviness of the fabric. I contacted the returns dept the same day I received them to process return. I have gotten nothing but the "runaround" from Stacees; they refuse to process my returns stating the dresses were custom and since there is no damage they can't be returned and I should just "sell them or give them away". I am now out $250 and still have no dress for the wedding. Their return policy clearly states that, yes, returns if damaged, but also "if you are not happy with your purchase". I'm pretty sure because they have been slow to communicate with, I will be out of the 14 day window that allows returns and they will use that as a reason. So disappointed and very irritated. DO NOT BUY FROM STACEES!
2 years ago
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