AVOID!! AVOID!! AVOID!! buying from this sight. I ordered a bag for my granddaughters prom. Once I placed order I realised I had ordered wrong colour. I emailed them within 10mins after placing order to have the colour changed. They replied the following morning saying my order was in the hands of the inspector. It hadn't been dispatched. I then emailed again to cancel order and have money put into my bank. Never heard back for another few days to them email saying bag has been dispatched. Must be delivering it by foot as it still hasn't arrived. I wish my granddaughter had read the reviews on this site then this could have been avoided. I am going to contact my bank to see if they can help in getting me my money back.