So the people I'm speaking to, 'Teresa & Bella' have continuously put off giving me return instructions to return a wedding dress that has not been worn. As proven to them via images sent. However, they then fob you off with saying a return fee will be triple the price that I paid for delivery. I insist I will pay that & want my refund, so please provide return instructions. They then refuse to provide the instructions after numerous emails, then add on a 30% fee on top of your actual refund because they can't reuse the dress. The website states a Worry Free Return but they add everything they can possibly can to stop you from returning the product, with instead of offering you a small amount back. They have such greedy & terrible customer service.