I ADVISE THAT YOU AVOID THIS COMPANY. We bought a dress for my daughter for her upcoming prom. We decided to purchase from Stacees after checking their website and it confirming they had a returns policy. The dress was £170.00 inc postage and was lovely but didn't quite fit right and the style just wasn't right. I therefore contacted Stacees to ask how we go about returning the dress and obtaining a refund. To my surprised I was first of all offered the chance to purchase another dress at a lower cost. When I refused this and requested the refund again I was offered a refund of £15.00. I refused this and was then offered a £30.00 refund. I refused this and was offered a £40.00 refund. When i refused this I was then advised by John 'We are willing to provide a full refund to every customer who returns the product.' but he only offered £123.20. When I refused this and asked for instructions to return the dress I was then advised I wasn't entitled to a refund. I have an email trail with 7 different people and still no refund. PLEASE AVOID THIS COMPANY.