Trying to return is a nightmare! they said you can return but spent 2 weeks going back-and-forth via email. They just kept repeating the same thing… That we have to pay for the shipping and they can’t resell the dresses. They will lose a lot of money, and we’re gonna end up paying more for The shipping then the cost of the dress. There’s many ways to ship an item. They just didn’t want the dress back. Why can’t you resell a brand new dress with the tags on? These conversations went on for over two weeks and responses were cut and paste always the same with very little resolution. So I had to end up keeping the dress and selling.